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Head of Core Operations

Colin Hurd

Head of Core Operations · Product.ai

Owns the operations the whole company runs on — the office, IT and access, vendors and spend, HR operations, and contractor operations — and turns each one into a documented system anyone can run, instead of knowledge that lives in one person’s head.

25 years building workplace and real-estate operations at Asana, Segment, Twilio, and Gigamon — global scope, every time from the ground up. He is in Los Angeles by choice, and he told us he wants to finish his career building one company.

LinkedIn →
Tenure
Joined August 2026
Owns
Office · IT & access · vendors · HR ops
Based
Los Angeles · at HQ daily
Prior
Gigamon · Twilio · Segment · Asana
About

He builds the connective tissue between functions that do not naturally talk to each other — and writes it down so it outlives him.

The arc

25 years standing up the operations function from scratch — at nine companies, through two acquisitions.

Aug 2026 → Now · Product.ai
Product.ai
Head of Core Operations
Owns the company’s core administrative operations end to end — office, IT and access, vendors and spend, HR operations, and contractor operations. The seat exists so that surface runs as a documented system on Cortex, the company’s shared operating brain, rather than as institutional memory. Came through a two-week July trial working beside the departing operations director, and converted full-time in August.
First owner of the full core-ops surface
Before Product.ai
2023 → 2026 · Gigamon
Gigamon
Director, Global Real Estate & Workplace
Ran the global real-estate and workplace function at a deep-observability infrastructure company — the portfolio, the vendors, and the standards behind them.
2021 → 2023 · Twilio
Twilio
Global Head of Strategic Real Estate & Workplace Projects
Carried the strategic real-estate and workplace project portfolio through the years when Twilio’s footprint was being actively reshaped — arriving with the Segment acquisition and staying to run the combined program.
2019 → 2021 · Segment
Segment (acquired by Twilio)
Global Head of Real Estate & Workplace Operations
Owned real estate and workplace operations globally through Segment’s scale-up years and into its acquisition by Twilio.
Through the Twilio acquisition
2014 → 2019 · Asana
Asana
Global Head of Employee Office Experience
Four and a half years owning the employee office experience globally at Asana — the longest single tenure of his career, and the one closest in shape to this seat: the whole lived experience of the workplace, not just the real estate under it.
Longest tenure — 4.5 years
2001 → 2014 · SAP Labs → SunPower → Responsys
SAP Labs · SunPower · Responsys
Operations Manager → Director → Global Head
The thirteen years that built the discipline: operations manager, then Director of Real Estate & Facilities for the Americas at SAP Labs; global head of real estate and site services at SunPower; then global head of real estate and facilities at Responsys through its acquisition by Oracle. The SAP Labs years are where the cross-functional cadence he still runs was first built.
His career record here is his own — the roles, dates, and credentials as he states them publicly. No hiring-evaluation material informs this page. See the record →
The through-line

25 years of walking into companies where the operations function did not exist yet and leaving behind something documented enough that the next person could run it. That is the job here, pointed at every core operation the company has.

Product.ai builds with operators like Colin — and with a community of consumers and experts who shape what we ship. See open roles →

Connect with Colin See the team